Compliance and Internal Processing Solutions and Services
Fast track service delivery and maintain integrity of records by ensuring that the LGU’s records are complete, consistent, and compliant with the citizen’s charter and other government regulations.
Digitizing the documents is just one-half of the solution. The other-half is ensuring that these digitized documents are complete, consistent, and compliant. In view of the high number of documents handled by an LGU on a day-to-day basis, SVI developed a proprietary application called CrossCheck to help LGUs streamline and automate the processes for digitizing, verifying, and reviewing documents.
Once inputs are accurately and completely processed through SVI’s digitization service, CrossCheck’s internal modules can be implemented for further processing and usage of data, including automated verification of the 3Cs – completeness, consistency, and compliance. CrossCheck automatically verifies document and data completeness, data consistency, and the overall compliance with the LGU rules, eliminating manual checking by LGU personnel, freeing up so much of their time, and ensuring 100% accuracy of findings.
Take for example the processing of business permit applications. The service involves not only the scanning and encoding of application forms, but also the automated verification of completeness, consistency, and compliance of the provided information and supporting documents, so the system can automatically filter which applications are eligible to proceed to the next step of permit issuance. There is also a web-based facility to view and regularize the exceptions or the incomplete, inconsistent, and non-compliant applications.
The tools and methodologies used are also readily implementable for internal LGU documents such as employee records, accounting records, and vendor contracts, or other types of citizen records, including government-issued certifications and licenses, among others. By outsourcing and automating the processing of documents, local governments can achieve better compliance with the citizen’s charter, increased operational efficiency, faster approval time, higher approval rates, and ultimately, better experience for the residents – all of these without having to incur additional capital investments and fixed costs. We grow when you grow, so expect that we will always do our work in the best interest of your LGU and residents.