Input Processing Services

Create digitized copies of your important documents and records for efficient processing and reliable long-term preservation.

As with other industries but more so in insurance, having access to the correct information is key to establishing a smooth working relationship between the insurers, insurance broker, and corporate clients. Beyond mere document preservation, digitization is about making the digitized documents and their data retrievable and useful for subsequent processing. Being able to go back and check the data whenever the need arises, that’s what digitization brings to the table. We at SVI deliver seamless digitization service through the synergistic combination of our people, process, technology, and equipment. SVI guarantees 99.95% data accuracy through its double-blind pass process. SVI also ensures that images are linked to the data. It is important that source documents are easily retrievable based on encoded information.

Digitization is easily implementable for all types of documents handled by an insurance broker or an insurance provider – from customer records, claims documents, contracts, HR records, to accounting records – it’s just a matter of defining the right configurations. Scanning and encoding are key processes behind SVI’s digitization solution. Depending on the project requirements, SVI utilizes different models for the deployment of its equipment and manpower complement to ensure the cost-efficient performance of digitization tasks within the target schedule.

SVI implements three input processing models, depending on the client’s requirements:

(1) On-site scanning and encoding
(2) On-site scanning and off-site encoding
(3) Off-site scanning and encoding

On-site scanning and encoding can be further classified into a per branch, regional, or centralized locations. All three models work but the most cost effective is the second one – on- site scanning and off-site encoding. This model ensures that physical documents never leave the client’s office, saving on logistics cost and safeguarding the documents from being lost in transit. SVI can deploy its equipment and personnel to the on-site locations to scan the documents, then the digitized images are transmitted to the off-site encoding locations through the cloud. Upon receipt of scanned images, SVI’s highly trained and experienced encoders can finish millions of documents in as fast as a 12-hour turnaround time, effectively enabling its clients to expedite further processing, review, and approval (if applicable) of its documents.

Apart from scanning and encoding, other processes involved in digitization are grooming, image QA, rebinding, encoding QA, validation, and reformatting. All these processes are designed to make sure that the digitized documents and data delivered to the client are compliant with service level agreements and the client’s business rules.

SVI promotes outsourcing of digitization work mainly because of the following benefits to the
clients:

(1) Insurance frontliners can focus on quickly assisting customers instead of doing data entry work while face-to-face with the customer
(2) Minimize overtime work by branch and other personnel (overtime is usually spent doing data entry work)
(3) Allow insurance personnel to effectively perform their core duties
(4) Eliminate re-work and data cleanups resulting from inaccurate encoding
(5) Quicker feedback to customers due to immediate availability of information